At Emu Analytics, we’re proud to have helped British Airways transform its operation at Heathrow to achieve an incredible reduction in delays. By integrating our real-time digital twin software, Flo.w, into their Operations Centre, British Airways has already cut flight delays by an astonishing 160,000 minutes, a multimillion-dollar saving.

Every minute counts for airlines

According to industry estimates, every single minute of delay costs an airline a minimum of $100. That means the time saved with Flo.w equates to millions of dollars, not to mention significant improvements in passenger experience and operational efficiency.

A digital twin at the heart of operations

So how is this being achieved?

At British Airways’ Operations Centre at its hub airport Heathrow, Emu Analytics' real-time digital twin, Flo.w (known to BA as Mission Control) has been deployed processing vast amounts of live operational data and transforming it into actionable insight. By integrating data from across BA’s systems, Flo.w presents a live, intuitive picture of operations, enabling staff to make faster, smarter decisions. Whether it’s reassigning aircraft, managing crew schedules, or responding to unexpected disruptions.

The result is a streamlined operation, better decision-making, and a substantial improvement in on-time performance.

A game-changer for BA's performance

In a recent press release from British Airways, CEO Sean Doyle highlighted just how transformative this technology has been:

“Having this type of technology at our fingertips to make better operational decisions is a real gamechanger for our performance.”
— Sean Doyle, British Airways CEO

This sentiment is echoed by the airline’s operations team, who now rely on Flo.w every day to stay ahead of disruptions and ensure flights stay on track.

Hear from the operations team

Want to see how it all works? Watch our short video testimonial with British Airways to hear directly from the operation teams about how Flo.w is helping them reduce delays and improve performance: Watch the customer testimonial

What’s next?

We’re incredibly proud to support British Airways with game-changing technology that delivers real-world impact, and this is just the beginning. As more organisations embrace digital twin solutions like Flo.w, we’re excited to help shape the future of smarter, data-driven aviation operations.

To learn more about Flo.w and how it could benefit your organisation, get in touch with us.

‍

‍