Airside operations never stand still. Stands shift, aircraft arrive off-schedule, vehicles are diverted, and unexpected issues can emerge at any moment. In that kind of environment, even the smallest delay can ripple across an entire network, impacting crews, aircraft, and, ultimately, passengers.
In the middle of that chaos, static dashboards fall short. They show what has happened, not what’s happening right now. For airlines like British Airways, that delay can mean missed connections, delayed flights, and frustrated passengers.
That’s why British Airways introduced Mission Control, Emu Analytics’ real-time digital twin software designed to monitor every airside movement and alert teams the instant something changes.
With Mission Control, Operations Control can see the full picture as it evolves, spotting situations before they escalate and taking immediate action to keep flights on schedule. The moment something shifts, teams are alerted instantly, empowered to act before a small issue snowballs into a costly delay.
By the use and introduction of Flo.w, we can see real-time data, intervene, and make decisions that benefit passengers, the operation, and the customer.
— Shazad Hussain, Senior Manager Operations Control, British Airways
British Airways now operates with a level of agility that static tools can’t match.
The result is a smarter, faster, more connected operation that keeps passengers moving, flights on schedule, and crews one step ahead.
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