REPORTING LINE: CEO
LOCATION: LONDON
DIRECT REPORTS: Not initially
DEPARTMENT: OPERATIONS
REMUNERATION: Competitive Salary + pension + performance related bonus +share options
THE ROLE
Emu Analytics is looking for a Head of Operations (HoO) to lead driving the operational efficiency and success of our company as it grows. Following recent restructuring, this newly redefined role will require you to progress the definition and creation of processes and tasks necessary for streamlined operations.
The HoO will be responsible for overseeing day-to-day company operations, defining and optimising operational processes and plans, and ensuring seamless execution of business operations to support our growth objectives.
Working closely with the CEO, CFO, and CPO (Chief Product Officer), you will be hands-on in owning and managing a diverse array of functions, such as operational administration, human resources, office management, back-office technology, data security, and cloud management. You will directly handle tasks from these areas and oversee the delegation of others where appropriate. Your leadership will be pivotal in ensuring all operational facets align with the company's strategic objectives and in cultivating a high-performance culture across the organisation as it grows.
KEY RESPONSIBILITIES
- Develop and implement operational policies and procedures to maintain and enhance efficiency
- Manage Operational budgeting and financial reporting into the CFO.
- Manage and administer company policies and contracts, ensuring alignment with strategic goals set by the CEO.
- Accurately forecast operational metrics and targets
- Conduct capacity planning to ensure scalable operations.
- Oversee contract management, legal compliance, and risk management, working closely with the CEO and to mitigate potential liabilities.
- Oversee the management and cost optimisation of our developed cloud-based systems and services.
- Ensure the reliability, security, and scalability of cloud infrastructure.
- Collaborate with the CPO to plan for and support cloud-related needs for product and project deliveries
- Ensure reliable and secure back-office technology infrastructure and licensing, coordinating with the CFO on budgetary aspects.
- Management, implementation and administration of our cloud-based internal IT systems and software.
- Implement and maintain robust data security policies, procedures and compliances.
- Monitor and mitigate data security risks, keeping the CEO informed of any significant issues.
- Oversee and manage the office contract and general facilities management to ensure the smooth running of our currently single office operation in a shared workspace.
- Foster a positive and productive work environment.
- Co-ordinate recruitment and onboarding of new employees, in consultation with the CEO and CPO.
- Coordinate HR functions and ensure compliance with company policies, supporting line managers in their direct employee management responsibilities.
- Ensure compliance with UK employment laws and company policies
- Attend and present at industry functions as required.
THE CANDIDATE EXPERIENCE
- 5+ years of operations management experience, preferably in cloud technology start-ups or SMEs, demonstrating proficiency in operational processes and challenges specific to such environments.
- Proven track record in project management, delivering complex projects on time and within budget, with a focus on cloud infrastructure, data security, and operational efficiency.
- Strong financial management skills, including budgeting, forecasting, and financial reporting, with experience managing operational budgets and reporting to senior leadership.
- Expertise in developing and implementing operational policies and procedures to improve efficiency, scalability, and compliance in fast-paced organisational settings.
- Experience in capacity planning and scalability assessments, contract management, legal compliance, and risk management.
- Hands-on management of cloud-based systems and services, ensuring reliability, security, and scalability while collaborating effectively across teams.
- Leadership and communication skills proven to foster a high-performance culture and align operational goals with strategic objectives.
- Proficiency in data security policies, compliance frameworks, and risk mitigation strategies.
- Experience overseeing office management, procurement, vendor relationships, and ensuring efficient office
- operations.
- Familiarity with HR coordination, including recruitment and onboarding responsibilities
- Bachelor's degree in business administration, operations management, or related field preferred, complementing
- practical experience in operations leadership roles
SKILLS
- Proficient in programme and project management, adept in both agile and traditional methodologies
- Excellent planning, organisational, and time management skills
- Leadership and management proficiency, capable of motivating staff
- Ability to successfully manage multiple tasks at once and prioritise accordingly
- Effective communication abilities, both written (documentation) and verbal (inc. presentation skills)
- Financial management and budget control
- Application of capacity planning and forecasting approaches
- Familiarity with fundamental Cloud computing principles, ideally AWS
- Familiarity of back-office and productivity cloud computing software (e.g. Atlassian Suite, MS Office 365, SharePoint, SafeHR or equivalents)
- Hands-on expertise in data analysis, auditing, and monitoring
- Strong general IT skills with the ability to learn quickly and stay current
ATTITUDE
- Motivated by operational targets and company values: Driven to achieve operational excellence while upholding the company's mission and values.
- Self-managing: Capable of independently prioritising tasks and managing time effectively in a dynamic environment.
- Demonstrates impeccable honesty, integrity, and confidentiality: Maintains high ethical standards and handles sensitive information with discretion.
- Strong team player with exceptional interpersonal skills: Able to collaborate effectively with colleagues and stakeholders, fostering positive relationships and contributing to team goals.
- Detail-oriented: Attentive to accuracy and thoroughness in all tasks and responsibilities.
- Interest in large transport sectors (aviation, rail, road, maritime) and digital twin technology is beneficial:
- Knowledge or enthusiasm for these industries and emerging technologies is advantageous.
- Reliable, positive, and professional with a can-do attitude: Consistently approaches challenges with optimism and a proactive mindset.
- Ability to thrive in a fast-paced and changing environment: Adaptable to shifting priorities and able to make informed decisions under pressure.
- Proactive with the ability to work under pressure: Takes initiative to anticipate needs and responsibilities, ensuring deadlines and targets are met.
- Respects and collaborates effectively with everyone: Interacts respectfully with colleagues and stakeholders to achieve common objectives.
OPPORTUNITY
- Impactful Role: Drive the success and growth of a dynamic company at the forefront of digital twin technology innovation, contributing directly to its expansion and market leadership.
- Supportive Environment: Benefit from strong support and collaboration with the Board, Leadership, and Technical Management team, providing mentorship and opportunities to expand expertise and achieve personal and professional success.
- Cross-functional Collaboration: Collaborate closely with people across the company’s key functions such as product development, technical architecture, software development, sales, marketing, gaining exposure to various facets of the business.
- Career Progression: Opportunity to develop within the business towards a C-level role (COO), with clear pathways for advancement and professional growth.
- Entrepreneurial Environment: Thrive in an entrepreneurial environment where initiative and creativity are encouraged, fostering an environment of continuous improvement and innovation.
- Global Impact: Contribute to projects with global reach and impact, leveraging cutting-edge cloud technologies to solve complex operational challenges.
OUR COMMITMENT TO YOU
- Company pension
- Employee Share options scheme
- Healthcare scheme
- Electric Vehicle Salary Sacrifice scheme
- Cycle to work Salary sacrifice scheme
- Training and the opportunity to develop new skills
- Holiday: 25 days
- Discretionary: Summer Hours (4.5 days per week during June –Aug, finishing at 1pm on Fridays where viable)
- Discretionary: Company performance linked bonus payments –based on year end profitability of the business
- London weighting for staff predominantly working from the London office (for non-work-from-home employees)
- Being part of a dynamic and innovative micro-SME with strong growth ambitions
- Team events such as hiking, ‘bake off’, axe throwing, seaside activities and charity work
To apply, please send your CV and a covering letter to:
hiring@emu-analytics.com
No agencies or recruiters please
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