Case Study
IAG Cargo
DRIVING INNOVATION & EFFICIENCY IN AIR CARGO HANDLING OPERATIONS
IAG Cargo is using Emu Analytics’ real-time Flo.w platform to improve the efficiency of their fast-paced, high-volume cargo handling operation at Heathrow and drive valuable innovation for the benefit of their business and customers.
INCREASED EFFICIENCY
Flo.w allows IAG Cargo to continuously monitor and fine-tune their ground fleet cargo handling processes, delivering real, measurable efficiency savings.
REDUCED OVERHEADS
IAG Cargo have been able to use Flo.w's rich analytics and reporting functionality to make data driven decisions - reducing risk and increasing success.
REDUCED DELAYS AND RISK
Improvements in ground fleet operations efficiency helps save money on fuel and servicing as well as reducing critical carbon emissions.
The Challenge
A RAPIDLY GROWING OPERATION
Every minute of every day, IAG Cargo is operating its air cargo business to deliver world class products to over 10,000 businesses. With 15,000 flights a week to 350 destinations, this complex and fast-paced operation must be run effectively and efficiently to deliver the service their customers expect.
Within London Heathrow, this operation faces one of the busiest airport environments in the world, all within a relatively small airside footprint. This can lead to congestion when loading and unloading cargo, placing a strain on time-critical processes.
IAG Cargo’s existing systems that monitor their ground fleet movement around the airport provide limited information to shed any light on these issues, giving the operation little time or data to mitigate them. As a result the onus was placed on operations teams to largely rely on instinct to predict and resolve the issues as they came up.
With the business expanding, IAG Cargo recognised this position to be untenable, if they wished to retain existing customers while growing new relationships.
The Solution
CUTTING-EDGE TELEMATICS ANALYTICS & VISUALISATION
IAG Cargo, a sponsor of parent IAG’s innovative Hangar 51 SME accelerator programme, brought Emu Analytics onboard to help develop a system that could provide them with the insights needed to monitor and fine-tune their processes and better manage operational challenges. Emu Analytics rapidly deployed their cloud-based Flo.w platform, capable of ingesting thousands of data points a second from vehicle telematics devices installed on IAG Cargo’s ground fleet and turning this into actionable and timely insights. Through cutting edge location analytics and data science Emu Analytics is able to provide IAG Cargo with a solution that can deliver real efficiency savings, reduce operational risk and improve customer results.
“At IAG Cargo we’re committed to transforming the way we do business through strategic digital innovation. When we saw Emu Analytic’s Flo.w platform in the Hangar 51 start-up accelerator programme we couldn’t wait to start working with them. Already, the insights provided by the platform are helping us to run our business more efficiently and, most importantly, improve results for our customers.”
- CARLY MORRIS, HEAD OF INNOVATION AT IAG CARGO
Contact us today: info@emu-analytics.com
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